RESPONSIBILITIES AND DUTIES

· Schedules service projects for customers, using phone and email communications.

· Generates related documentation: work orders, invoices, inspection reports, service reports.

· Maintains customer file libraries in cloud storage and physical cabinets.

· Uploads and organizes digital photos in cloud libraries.

· Communicates with customers regarding project concerns, deficiencies, recommendations and pricing.

· Compiles various reports for customer and service reports, using slideshows and spreadsheets.

· Communicates with service employees, agency employees and subcontractors concerning work schedules, project overviews, schedule changes, related documentation.

· Coordinates service employees’ use of fleet vehicles and equipment.

· Supports and troubleshoots field-service electronic mobile devices, users and forms.

· Maintains electronic schedule calendars and reports.

· Quality-assurance reviews of projects via work orders, photos and crew feedback.

· Compiles reports for mangement as scheduled and/or requested.

· Communicates with Operations personnel regarding revisions, problems, schedule planning, prioritizing projects.

· Reviews time tickets for service employees and agency employees.

· Coordinates shift needs with employment agencies as needed.

· Carries out office phone reception duties.

SKILLS

· Exceptional command of oral and written English.

· Confident telephone conversation skills.

· Ability to provide friendly, efficient telephone customer service.

· Ability to multi-task.

· Intermediate to Advanced Knowledge: field-service electronic mobile devices and mobile apps.

· Intermediate to Advanced Knowledge: PC use.

· Intermediate Knowledge: Microsoft Sharepoint.

· Advanced Knowledge: digital photo file management and cloud storage.

· Intermediate Knowledge: Microsoft Outlook.

· Intermediate Knowledge: Microsoft Excel, Powerpoint and Word.

· Advanced word processing skills.

· Good concept of basic mathematical principals.

COMPETENCIES

· Intelligence

· Logic oriented

· Good communication skills

· Self confidence

· Creativity and ingenuity

· Strong desire to serve the customer

· Effective at multi-tasking

· Embrace changes and last-minute responsibilities in sometimes-stressful work environment.

· Organized, efficient, problem-solver.

· Adaptable, calm, quick thinker.

· High moral character and integrity

· Compassion

· Good judgment

· High degree of emotional self-control

· Empathy and sensitivity

RELATIONSHIPS

· Daily collaboration with Operations personnel and Service employees.

· Works closely with Management, Sales and Accounting personnel.

QUALIFICATIONS

· Education: High school diploma.

· Experience: Minimum one year customer service experience supporting a business in the construction, trade or mobile-service industry.

PHYSICAL DEMANDS/WORKING CONDITIONS

· Office and warehouse environments.

· Ability to function in work environment with moderate noise level from several sources creating constant activity.

· Frequent movement between office and warehouse.

· Lift and carry files, supplies and other goods weighing up to 10 lbs.

Candidates may be required to consent to Criminal Background, Employment and/or Reference checks, the results of which may impact employment eligibility.

Pressure Kleen Services